significo industries

We bring smiles to your customers

We are honored to have gained the trust and been granted the opportunity to provide customer support and BPO services to clients in different industries.

At Significo we firmly believe shared values and purpose are the fundamental building blocks to developing growing partnerships and long-term collaboration.

Partnerships with our clients are built on a consensual desire to create the best customer experience in any way, shape, or form.
Let's work together in creating the ultimate customer experience!

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Healthcare

The science of customer support
Patient satisfaction is increasingly considered an essential element in evaluate the quality of health care services. Professional support team adds value to the quality of communication between the healthcare institution and the patient in order to improve existing level of service and enhance communication with patients.

We believe that communication with patients is through all channels communications - phone, email, live chat, chat applications, social networks - essential in order to offer the highest quality of service and raise the level of satisfaction of your patients.
Book a free consultition today and discover more about Significo's services for healthcare.

Healthcare

Meet industry needs with Significo

  • Extended Working Hours
  • Multilingual Support
  • Patient-Centric Perspective
  • Help Desk Support
  • Scheduling Appointments
  • Post-appointment Surveys
  • Omnichannel Approach
  • Interaction Overflow Management

Significo services

  • 24/7/365 Availability
  • Omnichannel Approach
  • Digitalized Customer Experiences
  • Multilingual Support
  • Proactive Customer Service
  • Tailor-made CRM and Ticketing System
  • Real-time Reporting and Analytics

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

Insurance

Customer support that drives your business
In the insurance industry, the insurer-customer relationship is a valuable competitive differentiator throughout the entire customer journey from the initial consultation through to support and claims.
Customers place a high value on an easy process and individualized options and want to buy from insurance companies that serve up comprehensive policy information that is tailored to their specific situation.

To attract and retain customers, insurers must actively seek out opportunities to innovate their customer service approach to address customers’ needs and drive positive customer experiences during every touchpoint along the customer journey.
Book a free consultation today and discover more about Significo's services for the insurance industry.

Insurance

Meet industry needs with Significo

  • Extended Working Hours
  • Personalised Customer Interactions
  • Sales And Aftersales Support
  • Interaction Overflow Management
  • Omnichannel Communication

Significo services

  • 24/7/365 Availability
  • No Missed Opportunities
  • Upsell and Cross-sell
  • Multilingual Support
  • Managing Communication Bottlenecks
  • Proactive Customer Service

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

Automotive

Customer support that drives your business
Car brands all over the world have recognized the importance of quality customer support and the way it contributes to increasing sales and brand value on the market. High levels of competitiveness within the industry highlight customer satisfaction, prompt communication, and 24/7 availability as key elements of future growth.

In order to ensure growth, it is imperative for car companies to focus on optimizing internal procedures and workflow. Significo customer support team can help your brand by increasing customer satisfaction, better managing teams and departments, increasing BRAND, and ultimately ensuring you don't miss out on any opportunities.
Book a free consultation today and discover more about Significo services for the automotive business.

Automotive

Meet industry needs with Significo

  • Extended Working Hours
  • Digitalized Customer Experiences
  • Sales And Aftersales Support
  • Interaction Overflow Management
  • Omnichannel Communication
  • Personalised Approach

Significo services

  • 24/7/365 Availability
  • No Missed Opportunities
  • Digital Transformation
  • Cost Optimisation
  • Omnichannel Integration
  • Tailor-made CRM And Ticketing System
  • Importance Based Inquiry Classification

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

Telco

Customer support that drives your business
Delivering a perfect customer experience in telecom is challenging. As technology is evolving so is the number of services.

Fierce competition in the telecom sector and demanding consumers can result in a far-reaching impact on almost every issue on social media even for slight negligence.
Therefore, it is critical to fulfill all customers’ requirements and maintain positive feedback.
Book a free consultation today and discover more about Significo's services for the Telco industry.

Telco

Meet industry needs with Significo

  • Digitalized Customer Experiences
  • Multilingual Support
  • Personalised Customer Interactions
  • Multichannel Customer Support
  • Holistic Customer Experience

Significo services

  • 24/7/365 Availability
  • Omnichannel Approach
  • Upsell and Cross-sell
  • Managing Communication Bottlenecks
  • Proactive Customer Service
  • Tailor-made CRM and Ticketing System
  • Real-time Reporting and Analytics

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

Fintech

Customer support that drives your business
Since the Internet revolution and the mobile internet/smartphone revolution, financial technology has grown explosively. Fintech has been applied to many areas of finance like Investment apps, Payments apps, Crypto apps, Personal finance apps or P2P lending platforms.

Increasingly focused on customer outcomes, the desired outcome of Fintech is the ability to provide tailored, actionable advice to investors with greater ease of access. Consumer expectations are rising as Fintech products and services become normalized and technology takes a stronger hold in our economic lives.

Whether you serve consumers directly (B2C) or sell their products to other businesses (B2B your customers may have questions about how to use the technology or want to connect with someone to share feedback, or a bug, or may experience another issue that they need help with.

Fintech

Meet industry needs with Significo

  • Digitalized Customer Experiences
  • Multilingual Support
  • Personalised Customer Interactions
  • Multichannel Customer Support
  • Holistic Customer Experience

Significo services

  • 24/7/365 Availability
  • Digital Transformation
  • Omnichannel Communication
  • Proactive Customer Service
  • Tailor-made CRM and Ticketing System
  • Real-time Reporting and Analytics

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

Retail

Turn customer feedback into profit
Customers in the retail industry expect an instant resolution or they’ll easily walk away to a competitor. Retail businesses need to rely on quality customer support to enhance the shopping experience and boost repeat purchases.

We provide the ultimate solutions in a way to enhance your everyday customer interaction. Our omnichannel communication platform allows you to manage all communication channels simultaneously and never miss out on any customer inquiries.
Together with our professional and educated customer support employees we deliver the ultimate customer experience, collect customer data and provide real-time reports.
Book a free consultation today and discover more about Significo's services for retail businesses.

Retail

Meet industry needs with Significo

  • Digital Transformation
  • Multichannel Customer Communication
  • Extended Working Hours
  • Order Management
  • Sales Support
  • Interaction Overflow Management
  • Holistic Customer Experience

Significo services

  • 24/7/365 Availability
  • No Missed Opportunities
  • Digitalized Customer Experiences
  • Cost Optimisation
  • Internal Procedures Upstream
  • Omnichannel Integration
  • Tailor-made CRM and Ticketing System
  • Lifetime Conversation History

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

eCommerce

Next-level customer support for your eCommerce business
Exceeding customer expectations with a speedy, relevant, and authentic response is a great way to further distinguish yourself from the competition – especially during those important peaks throughout the year (e.g., Christmas shopping, Black Friday sales, Single's Day, etc.).

Significo customer support team provides eCommerce brands with the perfect means to enhance the shopping experience. We believe that communication with customers through all communication channels is crucial to ensure the highest quality of service and raising the level of satisfaction of your customers.
Book a free consultation today and discover more about Significo's services for eCommerce business.

eCommerce

Meet industry needs with Significo

  • Extended Working Hours
  • Digital Transformation
  • Sales And Aftersales Support
  • Interaction Overflow Management
  • Omnichannel Customer Communication
  • Personalised Approach

Significo services

  • 24/7/365 Availability
  • Omnichannel Approach
  • Digitalized Customer Experiences
  • Multilingual Support
  • Proactive Customer Service
  • Tailor-made CRM and Ticketing System
  • Real-time Reporting and Analytics

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

Hospitality

We build smiles for your customers
Similar to most industries, travel and hospitality deal with fierce competition and is one of the most demanding in terms of comprehensive communication and customer support 24/7/365.

A complete and positive experience starts with customers support team that can provide prompt reaction to all calls, emails and messaging requests. The omnichannel customer expects the same level of customer service, regardless of the point of contact. Because they can have several interactions with a brand over a short time span, Significo provides brands a complete contact history in order to provide context to a conversation.
Book a free consultation today and discover more about Significo's services for travel and hospitality business.

Hospitality

Meet industry needs with Significo

  • Extended Working Hours
  • Seasonal Peak Loads
  • Help Desk Support
  • Sales And Aftersales Support
  • Interaction Overflow Management
  • Omnichannel Customer Communication

Significo services

  • 24/7/365 Availability
  • Omnichannel Approach
  • Digitalized Customer Experiences
  • Multilingual Support
  • Proactive Customer Service
  • Tailor-made CRM and Ticketing System
  • Real-time Reporting and Analytics

Significo360 channels

  • Phone (Voice)
  • Video
  • Email
  • Live Chat
  • Web Chat
  • Chat Apps
  • Social Media

Book your free customer support consultation.

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