Contact
center

The contact center service enables our clients to hire professional and dedicated agents available 24/7, with fast real-time call evaluation.

Planning, running, and maintaining a contact center is a complex service that takes time and resources. Leaving the care of contacts through various interactive communication channels (e-mail, phone, social networks, text messages) to professionals with extensive experience, our partners free up resources and time for their primary activity and thus optimize their costs.

By introducing a contact center through our Significo 360 omnichannel communication platform, our clients get the possibility of quick evaluation and monitoring of key indicators of all their clients’ contacts, such as waiting time, callback processing time and all analytics and necessary reports.

Business need/ problem

Major benefits

Significo 360 communication channels