Control / monitoring of interaction with clients

The Significo 360 omnichannel communication platform provides a clear insight into communication with customers, including outcome statuses, which leads to a clear monitoring of customer query trends, which are also the input parameters for making key decisions.

Whether it is be a voice call, e-mail communication, chat, messaging via WhatsApp or communication via social networks, the Significo solution enables complete control and monitoring of all contacts with existing and potential customers.

Communication between clients and company employees is monitored down to the smallest detail, and each query is segmented in advance to create reports and trends. In addition, all records are kept within a timeframe appropriate to the partners and can be used in all spheres of operating business.