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Intelligent Multichannel

Inbound

Digital onboarding
Incoming calls
Information
Complaints
Customer support

Outbound

Telesales
Telemarketing
Lead generation
Market research
Aftersales

Campaigns

Design
Segmentation
Execution
Monitoring
Reporting

Social

Strategy
Community
Content
Campaigns
Reporting

Business Process Outsourcing

Service Desk

Ticketing
12st and 2nd level
Information

Case Management

Claims
Complaints
Compliance

Partial/E2E BPO

Information
Scheduling
Ordering

Customer Relationship Management

Customer record and 360 view
Consumer insight
Segmentation and filtering
Geolocation and geo-based services

Real Time Decisions

Database Services

DB cleansing
DB enrichment

Analytics

Information Management
Processing and reporting